Refund & Returns Policy
Refund & Returns Policy
Last updated: January 17, 2026
At Unpoisoned Society, all products are fulfilled through a third-party fulfillment partner and shipped directly to customers. Due to the nature of our products and fulfillment process, we do not accept physical returns.
Please read this policy carefully before placing an order.
No Returns
We do not accept returns of any products. This includes, but is not limited to:
- Opened or unopened items
- Buyer’s remorse or incorrect orders
- Orders returned without authorization
Once an order has been shipped, it is considered final.
Refund Eligibility (Limited Cases Only)
Refunds may be issued only in the following situations:
- You received a damaged product
- You received the wrong item
To be eligible for a refund:
- You must contact us within 7 days of delivery
- You must provide clear photo evidence of the issue
- The issue must be verified by our fulfillment partner
If approved, refunds will be issued to the original payment method.
Non-Refundable Situations
We do not offer refunds for:
- Buyer’s remorse
- Incorrect shipping address provided by the customer
- Orders delayed by the carrier
- Products that have been opened or used
- Orders returned without approval
Order Cancellations
Orders may be canceled only if they have not yet been processed or shipped.
Once an order enters fulfillment, it can no longer be canceled.
Shipping Issues
If your order shows as delivered but you did not receive it, please contact the carrier directly. We are not responsible for lost or stolen packages once delivery is confirmed.
Contact Us
If you believe your order qualifies for a refund under this policy, please contact us at:
Email: contact.unpoisonedsociety@gmail.com
Include your order number and supporting details so we can assist you as efficiently as possible.
Final Note
By placing an order with Unpoisoned Society, you acknowledge and agree to this Refund & Returns Policy.
